- Helping Women with their mastectomy needs since 1993 Need assistance? Speak with one of our Certified Mastectomy Fitters!
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Shipping and Returns

FREE SHIPPING on Canadian & American orders over $100

We ship UPS Ground, US Postal Service, or Canada Post for free within the USA and Canada (not applicable for returns or exchanges) on orders over $100.

Overseas Shipping

Please e-mail us at if you require overseas shipping. We will provide you an estimate of the shipping charges involved.

How will you ship my package to me?

We will send your package to you in a plain box. There will be no indication of what is inside and the return address will not mention We ship by US Mail/Canada Post, UPS, or Priority Mail, depending on your needs.

How long will it take to receive my order?

We offer low prices on the over 100 products in our catalog. At these prices, it is impossible for us to stock all the various sizes and colors of these mastectomy products. If your chosen product is in stock, we will ship it to you within 2-3 business days of receipt of your order. If it is not in stock, orders will ship 7-10 business days after order is received. We personally reply to all orders via e-mail or telephone to let you know when to expect your order.

We ship by mail and UPS free on orders over $100. If you require faster shipping please let us know under 'Special Instructions'. We will contact you if we cannot accommodate your order. Shippping charges will be applied to your account 2 to 3 days later.

What taxes will I have to pay?

We do not charge taxes on breast form prosthetics or mastectomy bras - additional savings for our clients. However, clients outside the USA and Canada may be subject to duty or taxes charged by their country. Please check this before ordering.

What happens if I am unhappy with my purchase?

We will make every effort to be sure you are happy.

Unfortunately, bras, undergarments, foam Breast Forms (non-silicone filled), wigs, and accessories are not returnable for sanitary reasons. Please make sure you have chosen the correct size before submitting your order. Thank you for your understanding.

If you wish to return a silicone breast prosthesis only, the product must be unworn (other than checking to see if they are appropriate). Please let us know within 2 business days that you are unhappy with your purchase. You can contact us through our toll-free number (1.866.966.2002) or via e-mail at We will then issue you a return number and return address.

Returns & Exchanges

If you are returning a breast form for a refund, and not purchasing another breast form, you will be charged for the original shipping cost and a $20 restocking fee.

All exchanges will be subject to a $15.00 re-shipping fee.

Please Note: If a rare product is specially ordered for a client, the product may have to be ordered on a no-return basis. This, of course, will be discussed with the client at the time of the purchase.

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